Mooglow is committed to ensuring customer satisfaction by providing a transparent and fair return and refund policy. We understand that purchasing decisions require confidence, and we aim to support our customers with clear guidelines.
Customers may request a return within 30 days of receiving their order. To qualify, items must be unused, in original condition, and include all packaging and accessories.
Certain items are non-returnable, including customized products, items damaged due to misuse, and products returned without prior authorization.
If you receive a defective or incorrect item, please contact us within 7 days of delivery. Our team will review your case and provide a suitable resolution, which may include replacement or refund. Supporting documentation may be required.
Once a return is approved, we will provide instructions for returning the product. Customers may be responsible for return shipping costs unless the issue is due to our error.
Refunds are processed within 5 to 10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.
We reserve the right to refuse returns that do not meet our policy conditions.